Terms of Service

 

Terms of Service

Effective date: 08 Nov 2025
Entity: Let’s Gym LLC (“Let’s Gym”, “we”, “us”, “our”)
Contact: support@letsgym.io

1) Acceptance of these Terms

By accessing or using the Let’s Gym mobile application, website, or related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Services. You must be 18 years or older to create an account.

2) What Let’s Gym is

Let’s Gym is a social fitness platform that helps users find workout partners and join or host community events. We provide tools for discovery, RSVPs, group chat, reminders, basic check-in, and (where enabled) paid ticketing via third-party processors (currently Stripe).
Let’s Gym is not an organizer or operator of events; events are created and led by independent hosts or communities.

3) Account & Eligibility

  • You must provide accurate information and keep it updated.

  • You are responsible for all activity under your account and for safeguarding your login details.

  • We may suspend or terminate accounts that violate these Terms or our community guidelines.

4) Community & User Conduct

You agree not to use the Services to:

  • Break any applicable laws of the United Arab Emirates (UAE) or the Emirate where an event occurs;

  • Harass, threaten, defame, impersonate, or harm others;

  • Post or share illegal, obscene, infringing, hateful, or fraudulent content;

  • Spam, scrape, crawl, or attempt to gain unauthorized access;

  • Organize events that are unsafe or prohibited by venue rules or local law.

We may remove content or suspend accounts at our discretion to protect users and comply with law.

5) Health, Safety & Assumption of Risk

Physical activity carries risks. By using the Services and attending events, you acknowledge and accept all risks (including injury or illness) and agree you are medically fit to participate. Let’s Gym does not provide medical advice. Always consult a professional before starting new activities. Meet in public places, use good judgment, and follow local guidance.

6) User Content & License

You retain ownership of content you post (profiles, images, event details, forum posts, messages). You grant Let’s Gym a non-exclusive, worldwide, royalty-free license to host, use, reproduce, display, and distribute such content solely to operate and promote the Services. You represent you have rights to the content you post and that it does not infringe others’ rights.

7) Event Hosts & Communities

  • Independence. Hosts/communities are independent parties, not employees or agents of Let’s Gym. They are solely responsible for event safety, accuracy of listings, qualifications, permissions, and compliance with venue rules and law.

  • Community Pages & Tools. We provide discovery pages, RSVP/waitlist, group chat, reminders, basic check-in, and dashboards (e.g., members, attendance %, event counts, views/RSVPs). Availability of features may vary.

  • Moderation. We may remove events or suspend hosting privileges for safety or policy breaches.

8) Ticketing, Fees & Payouts (Stripe)

  • Processor. Paid events are processed by Stripe (or another processor we designate). By selling or buying tickets, you agree to the processor’s terms, including KYC/AML checks.

  • Platform Fee. Let’s Gym charges an 8% platform fee per paid ticket (calculated on the ticket price before taxes/fees). Stripe (or processor) fees apply separately.

  • Payouts. Host payouts are handled by Stripe to the payout account you connect. Timing and availability of funds depend on Stripe’s policies, risk checks, and your compliance with KYC requirements.

  • Taxes. Hosts are responsible for all applicable taxes, VAT, and filings. Let’s Gym may charge VAT on its fees where required.

  • Chargebacks. You acknowledge chargebacks can occur and may be deducted from payouts per Stripe rules. We may offset or recover amounts owed to Let’s Gym.

9) Pricing, Cancellations & Refunds

  • Host-set policy. For paid events, hosts must state a clear refund/cancellation policy on the event. If no policy is stated, the default is no refunds for no-shows; full refund if the host cancels.

  • Platform & processor fees. The 8% platform fee is non-refundable once a ticket is purchased. Stripe fees are subject to Stripe’s policy.

  • Cancellations. If a host cancels an event, the host is responsible for initiating refunds through the dashboard/Stripe (where enabled). Let’s Gym may assist but is not the merchant of record.

10) Free Events

Free events incur no platform fee. Hosts must still ensure safety, accuracy, and legal compliance.

11) Communications

By using the Services, you consent to receive in-app messages, push notifications, and emails related to your account, events, and product updates. You can manage notifications in settings. Marketing emails include an unsubscribe option.

12) Privacy & Data

We process personal data in line with our Privacy Policy and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), where applicable. We may process data outside the UAE in accordance with law and appropriate safeguards. See our Privacy Policy for details.

13) Third-Party Services & Links

The Services may include links to third parties (e.g., Stripe, map providers, venues, social media). Let’s Gym is not responsible for third-party content, terms, or privacy practices.

14) Intellectual Property

The Services, including the Let’s Gym name, logos, app, website, code, and design, are protected by intellectual property laws. Except as permitted by these Terms, you may not copy, modify, reverse engineer, or create derivative works.

15) Service Changes & Availability

We may update, suspend, or discontinue any feature or the Services at any time without liability. We do not guarantee uninterrupted availability.

16) Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied. Let’s Gym does not warrant that events will meet your expectations or that participants/hosts are qualified, insured, or background-checked.

17) Limitation of Liability

To the maximum extent permitted by UAE law, Let’s Gym (and its directors, officers, employees, and affiliates) shall not be liable for indirect, incidental, special, punitive, or consequential damages, or for loss of profits, data, or goodwill, arising from or related to your use of the Services or attendance at events. Our aggregate liability shall not exceed the greater of (a) AED 500 or (b) the total fees you paid to Let’s Gym in the 3 months preceding the claim.

18) Governing Law & Dispute Resolution (UAE)

These Terms are governed by the laws of the United Arab Emirates and, to the extent applicable, the laws of the Emirate of Sharjah without regard to conflict-of-laws rules.
Any dispute shall be finally resolved by arbitration at DIAC (Dubai International Arbitration Centre) under the DIAC Rules by one arbitrator, seat Dubai, UAE, language English. You and Let’s Gym may seek interim injunctive relief from competent UAE courts.

(If you prefer courts over arbitration, replace this clause with: “exclusive jurisdiction of the Courts of Dubai.”)

19) Indemnity

You agree to defend, indemnify, and hold harmless Let’s Gym and its affiliates from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of: (i) your use of the Services or attendance/hosting of events; (ii) your breach of these Terms or law; (iii) your content; or (iv) injury or damage you cause to others.

20) Termination

You may delete your account at any time in the app. We may suspend or terminate your access for any breach or risk-related reason. Upon termination, your license ends and certain sections (e.g., liability, indemnity, dispute resolution) survive.

21) Changes to these Terms

We may update these Terms from time to time. We will notify you by posting the updated Terms and, where required, by in-app or email notice. Changes apply prospectively from the stated effective date. Continued use constitutes acceptance.

22) Miscellaneous

  • Entire Agreement. These Terms and the Privacy Policy are the entire agreement between you and Let’s Gym.

  • No Waiver. Our failure to enforce a provision is not a waiver.

  • Severability. If any provision is unenforceable, the remainder remains in effect.

  • Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger or sale.

  • Language. These Terms are provided in English and may be provided in Arabic. If there is any conflict, the English version controls (unless UAE law requires otherwise).

Host Addendum (for Communities/Venues/Creators)

If you enable hosting or ticket sales:

  1. Accuracy & Permissions. You warrant your listings are accurate; you have all rights (venue permissions, qualifications, insurance if required).

  2. Safety. You will implement reasonable safety measures and comply with venue rules and local law.

  3. Refund Policy. You will publish a clear refund/cancellation policy. If absent, the default in Section 9 applies.

  4. Fees. Let’s Gym charges an 8% platform fee per ticket. Stripe fees are additional. Platform fees are non-refundable.

  5. Taxes & Invoices. You are responsible for VAT and applicable taxes. If required, you will issue VAT invoices to attendees.

  6. Data. You may only use attendee data for the stated event and in compliance with the PDPL and our Privacy Policy. No resale or spamming.

  7. Brand Use. You may use Let’s Gym marks only as permitted in our brand guidelines and solely to promote events on the platform.

  8. Removal. We may remove events, pause payouts, or revoke hosting for policy or risk reasons.

Questions?
Email us at support@letsgym.io